Last updated 2026-09
Refund Policy
This page covers the refund window, eligibility conditions, how to apply, payout arrangements and the differences between payment methods for VPNAK subscriptions. Amounts and order details are taken from the order records in your user dashboard.
Refund Guarantee and Time Window
A full no-questions-asked refund can be requested within 7 days of your first payment. The window runs continuously from the moment the order is paid successfully; whether you connected to any servers or how much data you used during that period does not affect eligibility.
The no-questions-asked refund applies to the first paid monthly subscription or data package order on the account. The refund amount is the amount actually paid for that order and is returned in full through the original payment channel. Orders older than 7 days are not eligible for a no-questions-asked refund; if there are special circumstances, explain them in a ticket and the case will be reviewed manually.
Prices and data allowances for monthly subscriptions and data packages are those shown on the plans page and in your user dashboard.
Eligibility and Exceptions
Orders that meet all of the following conditions are accepted as no-questions-asked refunds:
- The order is the first paid order on the account, and the request is submitted within 7 days of successful payment (based on the time the ticket is submitted);
- You can sign in to your user dashboard normally, and the order details match the payment record;
- No refund for the same order has already been requested through another channel.
The following cases are not eligible for a no-questions-asked refund, or are handled only after manual review:
- The request is made more than 7 days after the first payment;
- The account shows reselling of subscriptions, long-term use of the subscription by someone other than the account holder, or use for network scanning or attacks, in breach of the Terms of Service;
- Usage within the window clearly does not match normal personal use (for example, a lightweight plan exhausting its entire data allowance in a very short time) and no reasonable explanation can be given;
- Renewal orders and repeat purchases on the same account, as well as the price difference from a mid-term plan upgrade.
How to Apply and What You Need
- Sign in to your user dashboard, open the Tickets page and create a new ticket.
- In the ticket, state which order you want refunded and provide the account username, order number, payment time, payment method and the amount actually paid.
- Wait for a reply after submitting. The review result, refund progress and any additional information needed will all be answered in that same ticket, so there is no need to submit it again.
A VPNAK account needs no email address: a username and password are all it takes to sign up. To request a refund, simply provide your username and order details and the verification can be completed.
Once the refund has been processed, the subscription benefits tied to that order end at the same time; other unexpired orders on the account are unaffected.
Payout Times and Refund Method
- Original payment method: refunds are sent back through the channel used at the time of payment. Switching to a different receiving account or to another method is not supported.
- Payout time: the refund is initiated as soon as the review is approved. The exact arrival time depends on how quickly the payment channel processes it, and the channel's confirmation is what counts; Alipay and WeChat refunds appear in the corresponding billing records once the channel has finished processing, while USDT requires block confirmations and is confirmed by the on-chain record.
- Refund amount: the amount actually paid for that order, in the same currency used at the time of payment.
- Account unavailable: if the original payment account has been closed, frozen or cannot receive the refund, explain this in a ticket so the refund can be completed through another method.
Payment Methods: How They Differ
The refund route and the points to note for each of the three payment methods are as follows:
| Payment method | Refund route | Notes |
|---|---|---|
| Alipay | Returned to the original Alipay account | Explain in the ticket if the account is unavailable |
| WeChat Pay | Returned to the original WeChat Pay account | Refunded in full, not split across accounts |
| USDT | Returned to the original on-chain sending address | Requires block confirmations; the on-chain record is what counts |
Multiple orders are refunded separately through their respective payment channels, and the refund amount is calculated from the amount actually paid for each order. If the sending address is an exchange deposit address, the time it takes to be credited also depends on the exchange's processing.
Policy Updates and Support Channels
This page was last updated in September 2026 (2026-09). When the policy changes, this page is updated and the date noted; orders already completed are handled under the policy in effect when the request was made.
Questions about refunds, progress checks and explanations of special cases are all submitted through the ticket system in your user dashboard. This page should be read together with the Terms of Service and Privacy Policy; if any wording differs, the refund clause in the Terms of Service prevails.